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Associate Customer Care Specialist (multiple openings) - #221731
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-89758699

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Principal Financial Group

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Associate Customer Care Specialist (multiple openings) - #221731

Job Area: Customer ServiceBusiness Area: Specialty Benefits DivisionLocation: IA - Des Moines;NE - Grand IslandCareer Category: Recent College Graduate,Experienced ProfessionalFull/Part Time: Full-TimeRegular/Temporary: RegularDate Posted: 2018-05-15

Be a part of something bigger

Do you want a career where you can make a real difference? At Principal®, you can.

By choosing to work at Principal, you'll be a part of making a difference in the lives of customers and in communities. And you can make a difference in your own life by joining a company that cares about its employees as much as it cares about its customers. From career development to comprehensive benefits to our vibrant, diverse work environment, you'll find plenty of opportunities to enrich your personal and professional life.

Do you enjoy helping others? We're looking for dynamic customer focused people who enjoy speaking with customers and have an enthusiastic approach to every interaction to join our phone team as an Associate Customer Care Specialist.


In this role, you will receive inbound calls from customers related to their dental and vision insurance plans. These calls can range from something as simple as providing an effective date on an account to the complexity of helping a member to understand their dental benefits but your mission remains the same: help our customers feel more confident about their insurance plan to make better decisions, resolve and research problems or concerns and educate and inform our providers and members about the plan specifics relative to the dental product.

Don't know anything about dental products? That's ok, we're here to help.

You'll receive in depth training on dental and vision products and processes to provide the best service possible.

Training will consist of 7 weeks, Monday - Friday, 7:55 am - 4:30 pm in the office. Once training has been completed, we're looking for individuals to work any 8-hour shift between the hours of 7:25 am - 6:35 pm, Monday - Thursday and 7:25 am - 6:05 pm on Friday.

What else do you need to know?

This is a high volume, fast paced call center environment - and we know that's not for everyone.

You'll be providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients. That sounds like a lot - and it is. But we provide you the resources to effectively transition between and work simultaneously within systems such as our intranet, online documentation software and other internal tools.

We anticipate selected candidates will start mid-to-late June 2018


While we prefer those with experience within call centers, customer service and/or dental insurance experience, successful candidates will have:

+ High school diploma or equivalent, plus 2+ years related work experience

+ Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources.

+ Ability to type 40 words per minute with proficient computer skills.

+ Will be required to pass dental/vision terminology coursework during training.

+ Analytical, organizational, problem solving, attention to detail and decision-making skills.

+ Ability to meet or exceed established measurements.

+ Must maintain confidentiality.

**We are willing to hire at a higher level dependent on experience**

Visa Sponsorship

This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.


This position may be located in Grand Island, NE or Des Moines, IA.


Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Interview Details

What's next? Innovation at its finest. We'll review your application and if you're selected for an interview, you'll receive an invite for an On-Demand Video interview. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With an On-Demand Video Interview, you can add your own flair and personality - at your pace. Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from Principal Talent Team, you've been selected to begin your video interview and have a set time to submit once you log in.

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