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Cage Cashier
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88369243

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Casino Queen Marquette

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Cage Cashier
Job Descriptions:


Accurately and promptly handle all money transactions for customers.



+ Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.

+ Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.

+ Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

+ Redeem and sell chips to customers.

+ Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.

+ Accurately count and record assigned funds and make exchanges of funds throughout the shift.

+ Keep cash drawer balanced and imprest.

+ Make exchanges with the vault.

+ Verify and document personal identification information for check and cash advance transactions.

+ Complete CTRs, W2Gs, MTLs, W-9s and all other required documentation.

+ Track and complete Title 31 and Suspicious Activity reports.

+ Issue player's cards for guests and update player's accounts with current information, as needed.

+ Assure that guests have a favorable gaming experience.

+ Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information.

+ Have complete knowledge of all casino events and promotional activities, and assist as needed.

+ Keep work area in a clean and orderly manner.

+ Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

+ Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

+ Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

+ Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

+ Perform other duties as assigned or reasonably requested by any member of management.

Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.

Tools and Technology: Desktop computer, printer, 10-key calculator, currency counter, hand-held radio, telephone, sorter, wrapper, credit card machine, fax machine, and photocopier.

Licensure: Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license. Must be at least 18 years of age.

Required Experience:

Experience: A high school diploma or GED equivalent is required.

Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic and its application. Knowledge of gaming laws and regulations.

Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Keyword: Cage Cashier

From: Casino Queen Marquette

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