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Count Room Clerk
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88369246

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Casino Queen Marquette

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Count Room Clerk
Job Descriptions:


Collects casino funds during the drop process and transports to the Count Room for counting. Accurately and promptly count all casino funds from slot machines, bill validators, change machines, and table games boxes.



+ Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

+ At all times, maintain control of all casino assets.

+ Follow all procedures for collection, counting, and asset security at all times.

+ Collect money collection cans from all assigned slot machines, bill validators, change machines, and/or table games boxes, and replace with empty cans.

+ Transport assets to count room.

+ Count all money collected from the gaming floor.

+ Complete all necessary paperwork and documentation timely, accurately, and legibly.

+ Appropriate use and maintenance of equipment and machinery used for transporting and counting funds.

+ Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

+ Have complete knowledge of all casino events and promotional activities, and assist as needed.

+ Keep work area in a clean and orderly manner.

+ Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

+ Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

+ Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

+ Perform other duties as assigned or reasonably requested by any member of management.

Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.

Tools and Technology: Sorter, wrapper, currency counter, personal computer, telephone with voice mail system, 10-key calculator, copy machine and computer station.

Licensure: Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license. Must be at least 18 years of age.

Required Experience:


Experience: A high school diploma or GED equivalent is preferred. Some experience in cashiering or cash handling and counting is strongly preferred.

Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic and its applications. Knowledge of gaming laws and regulations.

Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Using mathematics to solve problems; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Keyword: Count Room Clerk

From: Casino Queen Marquette

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